We train to this standard: Did the client leave the interaction feeling fairly and respectfully treated? (If you can make the client laugh, you get bonus points.) As to the technical side of the business, we cross train incessantly, often annoyingly. While everyone can't know every single thing, knowledge is duplicated, deep and documented. Whether you need to know what quantity shirts you ordered, how much your posters will cost, when your mugs shipped, how to make a soufflé or how to increase your fund raising amounts, Turnkey's employees will have the answer in a jiffy!